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ImageNow – Creating a Connection Profile

*Please ensure that your computer is either connected to the “facstaff wireless” network (not “student”) or your VPN is connected(if you are not on campus).

*Please reference the Error Messages section at the end of this document for any issues you might encounter during this process.

Symptoms

(For instructions on how to fix, click here)

If you are trying to open Perceptive Content and encounter an error message stating “The network connection to the ImageNow Server has been disconnected”, then you might have to rebuild your connection profile via the instructions in this article.

Image with error message regarding "The network connection to ImageNow Server has been disconnected"

Instructions

Step 1: Click on Connection Profiles

Step 2: Click Edit connection profiles

Step 3: In the Connection Profiles window, feel free to delete the old connection profile by highlighting the profile and clicking delete

Step 4: To create a new connection, click the Create… button

Step 5: In the New Connection Profile window, enter the following information into the corresponding fields (note: the Name field can be whatever you wish):

Step 6: Click OK, this will save your changes and close the window

Step 7: In the Connection Profiles window, click OK.

Step 8: You should now be back at the login screen. (Notice how the name of the Connection appears under Perceptive Content 7)

Error Messages

This is the error message you will see if you aren’t connected to the right network or if the connection profile isn’t correctly configured. For connecting to the right network: please ensure you are connected to the facstaff wireless (not student) or that you are connected to VPN.

Image with error message regarding "The network connection to ImageNow Server has been disconnected"

This is the error message you will see if you enter your password incorrectly

Updated on July 13, 2018

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